The principle of responsibility and the right to receive information in the kichwa language in public institutions of the rural sector of Ecuador

Abstract

This study addresses the problem of the lack of effective implementation of the right to receive information in Kichwa in public institutions in the rural sector of Ecuador, with a specific focus on the Guamote canton. The main objective was to analyze the principle of responsibility and how it guarantees this right, evaluating the capacity of institutions to serve the Kichwa-speaking population. The methodology used combined a non-experimental, descriptive and legal design, which included surveys and interviews with users and public servants of the Guamote GAD. The aim was to understand the perception of public services, the accessibility of information in Kichwa, and the training of staff to serve this community. The results revealed that although 50% of respondents are satisfied with the GAD services, only 10% consider that the staff is fully trained to serve in Kichwa. 40% indicated that the lack of information in Kichwa is a frequent barrier to accessing services. The conclusions underline the urgent need to improve staff training in Kichwa and the provision of information in this language. The implementation of more inclusive policies is essential to ensure that Kichwa-speaking communities can fully access their rights and actively participate in public life. The study suggests that strengthening these aspects could serve as a model for other regions of the country, promoting a more equitable and inclusive public administration.